Loylogic

Pune, Associate Service Manager

OPPORTUNITY

Description

As an Associate Service Manager you plan and execute our international IT service management projects. You will be responsible for IT Support services, Hosting Management, Security compliance and certifications. You will be involved in IT Support and SLA management, release management, hosting and Infra management, software & configuration management, and security compliance and certification activities.

Responsibilities

  • Plan and manage IT service desk
  • Plan and manage SCM (Software Configuration Management) team to support release and hosting
  • Drive problem and incident management with Clients
  • IT SLA management
  • Work with hosting vendors to support hosting and infra management
  • Manage and maintain various information security compliances and certifications for the company
  • Manage IT infra license and inventories
  • Contribute to Loylogic’s project and process methodology

Requirement

  • Min. 3 years’ experience in service management with an IT services provider or SaaS product companyExperience in IT Service Management
  • Experience in hosting & Infra structure
  • Excellent client communication skills
  • Excellent vendor management skills
  • Successful service management experience including

-        Projects covering web technologies (J2EE, Oracle etc.)

-        Projects covering web hosting requirements (Dedicated and cloud hosting, Web and DB servers, Tomcat, Apache)

-        Projects using international development teams (including off shoring)

-        Experience in ITIL methodologies

  • Experience in Security standards and compliances
  • Experience in the airline, travel, loyalty or retail industry is a big plus
  • Excellent communication skills in English both oral and written

About Loylogic

Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.

Founded in 2005 with offices around the world and a global content network of more than 500 merchants and 2,000 online stores offering millions products and services, Loylogic, the new paradigm of points-based e-commerce and e-payment solutions, is the partner that the world’s leading loyalty programs trust with making their points and miles loved more. For more information please visit loylogic.com.

Interested candidates may send the resumes to jobs@loylogic.com